Kobo Exterior Solutions(403) 607-1129

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Privacy policy

Effective 2026-10-01. This policy covers Kobo Exterior Solutions, an exterior maintenance company in Calgary, Alberta, and the website koboservices.ca. It explains what we collect, why, who helps us handle it, and the terms for the texts and emails we send. Questions go to koboservicescalgary@gmail.com or (403) 607-1129.

What we collect

  • What you give us: your name, phone number, email, the address of the property, and what you tell us about the job, when you ask for a quote, book a visit, call, text or email us.
  • Job records: the work we did, photos of the job, quotes, invoices and payments.
  • Your message choices: whether you agreed to texts and to marketing, the exact wording you agreed to, and when.
  • Website basics: pages visited and the ad or link that brought you here, through cookies and the Meta pixel (see below).

How we use it

  • To quote, schedule and do the work, and to show up at the right house.
  • To confirm and remind you about bookings, and to let you know we are on the way.
  • To invoice you and take payment.
  • To ask how the job went and whether you would leave a review.
  • To send seasonal reminders and offers, only if you said yes to marketing, or as Canadian anti-spam law (CASL) allows for existing customers. Every marketing message lets you opt out.
  • To see which of our ads and pages actually work.

Who helps us handle it

We do not sell your information. We share it only with the people doing your job and with the services that run our business, each for that purpose only:

  • Twilio, to send and receive text messages.
  • Google, for our email and calendar.
  • Supabase and Vercel, which host our customer records and this website.
  • Stripe, if you pay by card. We never see or store your card number.
  • Meta (Facebook and Instagram), through the pixel on this site, to measure our ads. When you request a quote, book or pay an invoice, we also tell Meta that it happened and the amount, with your name, email and phone scrambled (hashed) first, so we can see which ads lead to real jobs. You can limit this in your Facebook ad settings or by blocking cookies.
  • Trusted subcontractors, when part of your job is done by one, and only what they need to do it.

Some of these services store data outside Canada, including in the United States, where it may be subject to the laws of that country.

Text messaging terms

Kobo Exterior Solutions sends text messages from our business number to customers who have agreed to receive them.

  • Booking texts: if you tick "Text me about my booking or quote (confirmation, reminder, on-the-way). Up to 4 texts per job. Msg & data rates may apply. Reply STOP to opt out, HELP for help." we text you about the job you asked for: confirmations, reminders, on-the-way notices, follow-ups on a quote, and a review request after the work. Up to 4 texts per job.
  • Marketing texts and emails: only if you separately tick "Send me seasonal reminders and offers from Kobo Exterior Solutions by email and text. About 2 a month. Msg & data rates may apply. Unsubscribe or reply STOP any time.". About 2 a month, mostly seasonal (gutters in the fall, barbecues in the spring, Christmas lights).
  • Agreeing to texts is never a condition of buying anything from us.
  • Message and data rates may apply. Message frequency varies.
  • Reply STOP to any text to stop all texts. We will send one message confirming you are unsubscribed and nothing after that. Reply START to opt back in.
  • Reply HELP for help, or contact us at (403) 607-1129 or koboservicescalgary@gmail.com.
  • Carriers are not liable for delayed or undelivered messages.
  • We do not share or sell your mobile number or your text messaging consent with anyone for their marketing. Text messaging opt-in data and consent are never shared with third parties, except the provider that delivers the messages (Twilio).

Emails

Emails about your booking, quote or invoice are part of doing the job and are sent whenever you give us an email address. Marketing emails go only to people who agreed to them or, as CASL allows, to customers who bought from us in the last two years. Every marketing email has an unsubscribe option, and we act on it within 10 business days.

How long we keep it

Job, invoice and payment records are kept as long as CRA and Alberta rules require, usually six years. Quote requests that never become jobs are cleared out periodically. Records of your message choices are kept as long as we might message you, and for three years after, so we can prove what you agreed to.

How we protect it

Our records sit behind a password and are only used by the people running the business. Card payments are handled entirely by Stripe.

Your choices

Under Alberta's Personal Information Protection Act you can ask to see what we hold about you, to correct it, or to have us delete it (except what the tax rules make us keep). You can withdraw consent to texts or marketing at any time. Email koboservicescalgary@gmail.com or call (403) 607-1129 and we will confirm once it is done.

Changes

If we change this policy we update the date at the top. We will not use your information in a new way you have not agreed to without asking first.